Query Interstate Cases for Kids

QUICK Wrap Up

QUICK Summary

• QUICK can provide almost immediate access to other States' data
• Case IDs are the key - workers must have your State's case ID and the other State's case ID to complete a query
• All States will provide as much information in responses as is available in the statewide system
• All States use a standard definition to map the data elements
• The QUICK system is secure

QUICK Usage

How Much Does It Cost To Develop QUICK?

• Several States considering developing QUICK have asked about the costs.
• States in production reported varying labor hours and costs:
  • Development hours ranged from 200 to 1,500, with the average being 350 hours
  • The average cost ranged from $37,000 to $45,000

Example of North Dakota's hours and cost.

Task	Cost	Hours
Programming and IT Cost	$45,000	750
Staff Cost Internal CSE Staff Meetings, testing, training, documentation	$12,000	250
Total	$57,000	1000

Critical Success Factors

States in production agreed there were key points that would be beneficial to other States considering the QUICK application

Critical Success Factors

• Use a Multi-Disciplinary Approach
  • Assemble a team of policy, business, training, software/web development, network, and system staff to participate in the development process
• Communicate Frequently and Regularly
  • Conduct weekly meetings with the various stakeholders throughout the development and implementation process

Critical Success Factors

• Begin Data Mapping Early
  • Initiate the data element mapping process early, and follow up with the QUICK End User Support team for questions
• Work with a Partner
  • Contact a State already in production or another State considering implementing QUICK, and work together

Critical Success Factors

• Don't Reinvent the Wheel
  • Use code developed by other States
  • States in production have agreed to share their code
  • It will be posted on the QUICK Workplace for download by interested States
• Conduct Thorough User Acceptance Testing
  • Extensive user acceptance testing was critical to success

Do Case Workers Like QUICK ?

A few of their comments...
"This is the COOLEST thing I think I have ever seen as far as DRS tools go! With these customer service lines and stuff, literally, this can save us HOURS of just making one successful phone call!"
"This is fantastic! It is very simple to use and will be a great tool in working Interstate Cases."
"This is too cool!! Our fiscal folks are loving it for returned checks and problems like that!"
"This is a great tool for UIFSA. We can see the amount and payments."
"Love QUICK. Please get all States online ASAP."

Case Activity Module Coming Soon!

• Will expand the scope of information provided to States
• Contains case activity statements and worker contact information
  • Case activity statements are completed business actions on a case
    • Significant milestones within a business process, such as IWO issued, paternity established, support order established
  • Contact information
    • Name, address, telephone, fax, and e-mail for caseworker handling the case

How to Get Started?

• IV-D Director Approval
  • Review the Terms of Participation
  • Send an email to Helen Smith, Federal Manager, helen.smith@acf.hhs.gov stating your commitment to QUICK

How Can OCSE Help?

• Conducts QUICK conference calls
• Technical staff assist States with
  • Setting up connectivity
  • Data guidance
  • Tailor code to fit the State's system
  • One-on-one to sort out development issues
• Hosts a QUICK Workplace
• Provides a QUICK Help Desk

Contact Information

• QUICK Technical Support

  Todd Smith	t.smith@lmco.com	703-367-4339
  Shabbir Bharmal	shabbir.a.bharmal@ssa.gov	443-436-6484
  Naveen Kusumba	naveen.kusumba@ssa.gov	443-436-6433

• QUICK Technical Representatives

  Vinette Elam	vinette.l.elam@lmco.com	703-367-2578
  Joyce Myers	joyce.myers@lmco.com	703-367-1579
  Kishore Raheja	kishore.m.raheja@lmco.com	703-367-5449

  CSENet/QUICK Help Desk

  1-800-258-2736