Child Support Review Process(CSRP)

17th National Child Support Training Conference
September 2007

CSRP Key Elements

• Automated case assessment for Establishment and Enforcement cases
  • Criterion reviewed and met to move to next step
• Automated scheduling for eligible Establishment and Enforcement cases
  • Manager creates conference locations, dates and times
• Automated mailing of notices to all parties
  • One notice to CP
  • One notice for each active NCP address

Worker notified when conference is scheduled

Incorporating the Automated Process

Statistics Since Implementation

• Migrated to production on December 22, 2004
• Paternity results through April 30, 2007
  • 24,492 Paternity actions resulted in agreed orders
  • 11,256 Paternity actions resulted in non-agreed orders
  • 6,629 Judicial orders were obtained on paternity actions originally scheduled through the automated CSRP process
• Establishment/Non-Paternity results through April 30, 2007
  • 25,566 Establishment/Non-Paternity actions resulted in agreed orders
  • 6,882 Establishment/Non-Paternity actions resulted in non-agreed orders
  • 6,672 Judicial orders were obtained on establishment/non-paternity actions originally scheduled through the automated CSRP process

CSRP Benefits

Benefits as a direct result of automated improvement include:

• Faster next action processing
  • streamlined assessment timeframes
  • staff time previously spent scheduling conferences, printing documents, and mailing Notices can be allocated to other tasks
• Increased flexibility to allow additional CSROs to conduct conferences

Benefits of CSRP in general include:

• Improved customer service
• Better utilization of judicial dockets
• Involvement of parties leads to paying cases which results in less arrears